GENERAL INFORMATION
www.XXXXXXXXXXXX.com is owned by XXXXXXXXXXXX.
In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI), the following identifies the responsible party for this website:
XXXXXXXXXXXX S.L.
XXXXXXXXXXXX Street
XXXXXXXXXXXX, XXXXXXXXXXXX (XXXXXXXXXXXX)
CIF: BXXXXXXXXXXXX
You can contact us as follows:
Contact phone: XXXXXXXXXXXX
Email: XXXXXXXXXXXX@XXXXXXXXXXXX.com
Company registered in the Commercial Registry of XXXXXXXXXXXX under volume XXXXXXXXXXXX, book XXXXXXXXXXXX, page XXXXXXXXXXXX, section XXXXXXXXXXXX, sheet No. XXXXXXXXXXXX, registration XXXXXXXXXXXX, date: XXXXXXXXXXXX
Hereinafter, XXXXXXXXXXXX
OBJECT AND GENERALITIES
This legal notice aims to establish the General Terms and Conditions that govern access and general use of the XXXXXXXXXXXX website by all Users and Clients, so that access and use of it necessarily implies the submission to and acceptance of the General Terms and Conditions included in this Legal Notice.
For this reason, XXXXXXXXXXXX recommends that users read them carefully each time they wish to enter and use the website, as these may change. In this regard, XXXXXXXXXXXX reserves the right to make any modification or update of the content and services, the general terms and conditions of access and use, and in general, of any elements that make up the design and configuration of the website at any time and without prior notice.
Through its website www.XXXXXXXXXXXX.XXXXXXXXXXXX, XXXXXXXXXXXX provides information about its products and offers the possibility of acquiring them. Due to the content and purpose of the Website, individuals who wish to benefit from its services must be registered as a “Client,” which is obtained by completing the registration form. The Client status implies adherence to the Terms of Use in the version published at the time of access to the Website.
In any case, there are pages on the Website accessible to individuals or legal entities who do not register or initiate a product purchase (hereinafter, “Users”). In this sense, Users accessing these parts of the Website accept to be bound by the terms and conditions set forth in these General Terms, as far as applicable.
XXXXXXXXXXXX wants to inform its Clients and Users that it is exclusively aimed at an audience over 18 years old, and that the territory in which it accepts and distributes orders is the Peninsula (hereinafter, the “Territory”). XXXXXXXXXXXX ships internationally, including the Canary Islands, Ceuta, Melilla, and the Balearic Islands. However, if a user is interested in receiving an item outside the territory, they should contact XXXXXXXXXXXX by calling the contact phone number XXXXXXXXXXXX or sending an email to XXXXXXXXXXXX@XXXXXXXXXXXX.com, to study their request and arrange the shipment.
Any queries, complaints, or correspondence related to these Conditions or to XXXXXXXXXXXX.XXXXXXXXXXXX should be addressed to the contact details provided on our “Contact Us” page.
PRODUCT INFORMATION
The details of the products available for purchase (including their respective prices) are specified on XXXXXXXXXXXX.XXXXXXXXXXXX. XXXXXXXXXXXX will take all necessary and reasonable measures to ensure that all details, descriptions, and prices of the products appearing on XXXXXXXXXXXX.XXXXXXXXXXXX are correct. We will strive to keep the XXXXXXXXXXXX.XXXXXXXXXXXX store as up-to-date as possible, but the information specified at a given moment may not always reflect the exact situation when you place an order.
Transportation will be carried out by SEUR, which will provide a door-to-door service, always maintaining the product at a controlled temperature.
The delivery time for the Peninsula will be between 48 and 72 hours from order confirmation, depending on the destination. It may take 12 additional hours if re-shipping is required.
Order confirmation will be instantaneous when payment is made by credit card. Orders placed after 5:00 PM will be considered as placed the following business day.
However, due to market circumstances and product availability, unwanted delays may occur. In these cases, the delay in delivery, unless manifestly disproportionate or unjustified, will not lead to the cancellation of the purchase nor will it incur compensation or price variation.
To resolve any questions about the transportation and delivery process, the order can be tracked on seur.es – by entering the order number, or by contacting us.
PRICES
All product prices indicated through the website include VAT and any other applicable taxes. However, these prices do not include shipping costs, which are detailed separately.
AVAILABILITY
XXXXXXXXXXXX informs the Client that the number of available units is updated with the stock in the warehouse. Under no circumstances will XXXXXXXXXXXX intentionally offer for sale more units than those available.
XXXXXXXXXXXX will do everything possible to meet the demands of all its Clients for the products. However, occasionally, due to causes that are difficult to control by XXXXXXXXXXXX such as human errors or incidents in computer systems, the order may be delayed by 24 hours, but the quantity finally served by XXXXXXXXXXXX will be the same as the order placed by the client to meet their needs.
In the event that the product is unavailable after the order has been placed, the Client will be informed by email or phone about the total or partial cancellation of the order. Partial cancellation due to unavailability does not entitle the Client to cancel the entire order. If as a result of this cancellation the client wishes to return the delivered product, they must follow the procedure outlined in the Returns section.
PAYMENT
The Client agrees to pay at the time the order is placed. The initial price shown on the Website for each of the products offered will be increased by the corresponding shipping fees. In any case, these fees will be communicated to the Client before finalizing the purchase.
The invoice or proof of purchase corresponding to the order will be available and can be viewed on www.XXXXXXXXXXXX.XXXXXXXXXXXX in the “My Purchases” section from the Client’s account.
The Client must pay the amount corresponding to their order via credit or debit card (Visa, Mastercard, Visa Electron, and/or other similar cards) and PayPal. The card used for payment must be issued by a Spanish bank or savings bank. Payment by card is processed through CaixaBank with its security protocols.
The Client must notify XXXXXXXXXXXX of any unauthorized or fraudulent charge on the card used for purchases, by email or phone, as soon as possible so that XXXXXXXXXXXX can take the necessary actions.
SECURITY
XXXXXXXXXXXX states that it does not have access to confidential data related to the payment method used, as this is managed directly by the corresponding entity and is therefore not stored. Only CaixaBank through the security protocol Redsys and PayPal have access to this data for payment and collection management, and it is inaccessible to other third parties thanks to the use of SSL data transmission.
ORDER CONFIRMATION
Once the order is confirmed, that is, with the acceptance of the Terms of Use and confirmation of the purchase process, XXXXXXXXXXXX will always send an email to the Client confirming the details of the purchase.
CANCELLATION OF ORDERS
XXXXXXXXXXXX will accept cancellations of orders when requested before shipment. To cancel, you must request it by calling XXXXXXXXXXXX.
DELIVERY TIME, PLACE OF DELIVERY, AND LOST ITEMS
– I. Delivery of the product.
XXXXXXXXXXXX is committed to delivering the product in perfect condition to the address specified by the Client in the order form, which must be within the Territory. In order to optimize the delivery, we ask the Client to provide an address where the order can be delivered within normal business hours.
XXXXXXXXXXXX will not be responsible for delivery errors when the delivery address provided by the Client in the order form is incorrect or missing.
If, due to a problem or error, the order is split into multiple deliveries, XXXXXXXXXXXX will inform the Client of this issue, indicating the number of deliveries for the order.
– II. Delivery Time
Orders placed after 5:00 PM will be considered as placed the following business day. Shipments will be made through SEUR, which will provide a door-to-door service, always maintaining the product at a controlled temperature.
Your order will be delivered within a maximum of 2-3 business days from the time we confirm the order. These times are averages, so they are estimates. Therefore, they may vary due to logistical reasons or force majeure. In the case of delays, XXXXXXXXXXXX will inform the Clients as soon as it is aware of them.
Each delivery is considered completed when the transport company makes the product available to the Client. To resolve any questions about the transportation and delivery process, the order can be tracked on seur.es by entering the order number.
If there are delays in delivery caused by XXXXXXXXXXXX, the Client may cancel their order according to the procedure described in the “Returns” section. Delays in delivery will not be considered when the order has been made available to the Client by the transport company within the agreed time and could not be delivered due to a fault attributable to the Client.
Shipping fees will be XXXXXXXXXXXX€ for orders under XXXXXXXXXXXX€ and free for orders over XXXXXXXXXXXX€.
Once the order leaves our warehouse, you will be sent an email notifying you that your order has been accepted and is being shipped.
For security reasons, XXXXXXXXXXXX will not send any orders to P.O. Boxes, nor will it accept any orders when the recipient or their address cannot be identified.
– III. Delivery Data, Unfulfilled Deliveries and Loss.
If the Customer is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed in order to arrange a new delivery. XXXXXXXXXXXX hires, as part of the courier delivery service, a series of follow-up actions aimed at ensuring that the delivery takes place. If, after 3 business days from the dispatch of the order, the delivery has not been arranged, the Customer must contact XXXXXXXXXXXX. If the Customer does not do so, after 4 business days from the dispatch of the order, it will be returned to our warehouses, and the Customer will be responsible for the shipping and return costs, as well as any associated management fees.
If the reason the delivery could not be completed is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers typically range between 1 to 2 weeks.
IV. Diligence in Delivery.
The Customer must check the good condition of the package in front of the carrier who, on behalf of XXXXXXXXXXXX, delivers the requested product, indicating any anomaly detected in the packaging on the delivery note. If, later, once the product has been reviewed, the Customer detects any issue, such as signs of having been opened or any damage caused by shipping, they agree to report it to XXXXXXXXXXXX by calling 629 47 76 26 as soon as possible, within 24 hours from the delivery. After that time, no claims of this type will be addressed.
RETURN
– I. Return Procedure. All products purchased from XXXXXXXXXXXX can be returned and refunded as long as the Customer informs XXXXXXXXXXXX of their intention to return the purchased product(s) at the time of receiving the goods, as they are perishable goods, which by nature can deteriorate very quickly.
XXXXXXXXXXXX will only accept returns that meet the following requirements: 1. If the reason for the return is an error by XXXXXXXXXXXX and not what you ordered, the amount of the return will be refunded, provided the product is in the same condition as it was delivered and retains its original packaging and labeling. 2. If the product arrives in poor condition, XXXXXXXXXXXX will bear the return shipping costs, provided the products are in their original packaging and have not been consumed totally or partially. Returns of perishable goods will not be accepted once their original packaging is broken or part of the goods has been consumed. 3. From the delivery of the product, you have 24 hours to check the product and ensure it is in good condition. After that time, no claims of this type will be addressed.
– II. To proceed with a return, the following steps must be followed:
Inform at the time of receipt of the goods by sending an email to XXXXXXXXXXXX@XXXXXXXXXXXX.com stating the reason for the return, and XXXXXXXXXXXX will contact the customer to inform them of the return procedure.
1. The item should be shipped using the same box it was received in to protect the product. If the original box cannot be used, the Customer must return it in a protective box to ensure the product reaches XXXXXXXXXXXX’s warehouse with the maximum possible guarantee.
2. A copy of the delivery note must be included inside the package, where the returned products and the reason for the return should be marked.
In order to facilitate the return process for Customers and to ensure proper tracking, XXXXXXXXXXXX establishes the return procedure as the only return method established by XXXXXXXXXXXX.
– III. Customer Refunds. The return of products will result in a refund equal to the cost of the returned products minus the return service cost.
Only if the delivered product is in poor condition or is incorrect, XXXXXXXXXXXX will also refund the Customer for the corresponding shipping costs. Returns and partial cancellations will result in partial refunds.
XXXXXXXXXXXX will process the return order using the same system that was used for payment within 10-15 days from the confirmation of the returned order’s arrival at the warehouse. The application of the refund to the Customer’s account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
INTELLECTUAL PROPERTY
All content on the website, including but not limited to texts, images, graphics, icons, technology, software, links, and other audiovisual or sound content, as well as its graphic design and source code (hereinafter, “the Content”), is the intellectual and industrial property of XXXXXXXXXXXX or, where applicable, third parties. Likewise, trademarks, trade names, or distinctive signs are the exclusive property of XXXXXXXXXXXX or, where applicable, third parties.
The reproduction, transformation, distribution, public communication, interactive availability, extraction, reuse, forwarding, or use of any nature, by any means or procedure, of any of the Content is prohibited, unless legally permitted or expressly authorized in writing by the holder of the corresponding rights. XXXXXXXXXXXX reserves the right to take civil and/or criminal legal action against individuals or legal entities and their representatives who violate any of the aforementioned intellectual and industrial property rights.
XXXXXXXXXXXX commits to complying with the conditions mentioned above to ensure the proper use of the website’s content, exercising any necessary civil or criminal action in case of infringement or non-compliance with these rights by the user.
USE
Using this website assigns the condition of User or Customer if they are registered, who accepts that such use is under their exclusive responsibility. The User and Customer commit to diligently and faithfully following any additional instructions given by XXXXXXXXXXXX or by authorized personnel of XXXXXXXXXXXX regarding the use of this website and its contents.
The User and Customer commit not to use the information, activities, products, or services that XXXXXXXXXXXX provides for activities contrary to laws, morals, or public order and, in general, to make a proper use according to these General Conditions. Therefore, the User and Customer must use the content diligently, correctly, and lawfully, and specifically agree to refrain from: i) using the content for purposes or effects contrary to the law, morals, generally accepted good customs, or public order; ii) reproducing or copying, distributing, allowing public access through any form of public communication, transforming or modifying the content, unless authorized by the holder of the corresponding rights or legally permitted; iii) using the content and, specifically, any information obtained through the website or services for sending advertisements, communications for direct sales, or any other commercial purpose, unsolicited messages directed to multiple people regardless of their intent, and refraining from commercializing or disclosing such information in any way.
In any case, XXXXXXXXXXXX is not responsible for any damage to the user’s computer equipment due to improper or negligent use of the portal.
RESPONSIBILITIES AND WARRANTIES
XXXXXXXXXXXX does not guarantee the reliability and usefulness of the services provided through this website.
Therefore, XXXXXXXXXXXX does not guarantee nor take responsibility for: (i) the continuity of the content on this website; (ii) the absence of errors in said content or the correction of any defects that may occur; (iii) the absence of viruses and/or other harmful components on this website or the server hosting it; (iv) the invulnerability of this website and/or the security measures implemented; (v) the lack of utility or performance of the content on this website; (vi) any damages caused by a person who violates the conditions, norms, and instructions established by XXXXXXXXXXXX or by breaching the security systems of XXXXXXXXXXXX.
However, XXXXXXXXXXXX declares that it has adopted all necessary measures, within its capabilities and the state of technology, to guarantee the proper functioning of this website and prevent the existence and transmission of viruses and other harmful components to Users or Customers. In any case, XXXXXXXXXXXX is not responsible for any damage to the User or Customer’s computer equipment due to improper or negligent use of the portal.